Emerging Manager

Introduction to your management role

Objective Phase One

As a result of this course, participants will be able to:

• Distinguish between Strategic, operational and tactical management roles
• Define their role as manager
• Leadership versus management
• Deal with the transition into management role
• Understand the dynamics of people management
• Deal with time management and job process planning
• Recognize their strengths and growth opportunities as managers
• Keep a keen eye on work-life balance

Communication and psychology: successful group interaction

Objective Phase Two

• Recognize the four behavioral styles and how to coach each.
• Capitalize on their style for more effective communication.
• Use basic coaching tools as managers.
• Understand Illustrate the impact of body language and vocal tones on communication.

The art of Delegation: getting others to perform at their best

Objective Phase Three

• Delegate tasks to others.
• Provide constructive feedback and follow up on goals and workgroup targets with subordinates.
• Set SMART goals for themselves and others.
• Counsel an employee who is not performing up to expectations.
• List tactics for dealing with difficult behaviors.
• Effectively run a business meeting.

Building successful teams

Objective of Phase Four

• Describe and apply motivational theories and techniques
• The dynamics of a well functioning team
• Leading cross-functional teams
• Team coaching

Format

After completing Phase One, which is a 4 hour workshop, we meet once per week for a 2 hour session. Each session includes theory, practical examples and lots of opportunity to discuss and reflect.  Each session concludes with a homework assignment that must be handed in before the next session.  Each homework assignment is designed to enhance consolidation and practical application of lessons learned.